Frequently Asked Questions

GENERAL MARKETPLACE

Q: What products can I sell on Cannavista?
A: Cannavista allows only ancillary cannabis products like cultivation tools, packaging, apparel, and post-harvest solutions. No plant material, THC/CBD products, or dispensary services are allowed.

Q: Who can become a seller on Cannavista?
A: Any U.S.-based entrepreneur or business offering compliant products may apply. All sellers must agree to our Terms of Service and product restrictions.

Q: What seller plans are available?
A: Cannavista offers three subscription tiers: - Individual: $0/month, up to 10 SKUs, $15,000 revenue cap - Professional: $19.99/month, up to 30 SKUs, $30,000 cap - Ultimate: $39.99/month, unlimited SKUs, no cap Each plan includes a Cannavista commission and merchant processing fee per order.

Q: What kinds of buyers shop on Cannavista?
A: Our marketplace serves commercial growers, home cultivators, product makers, and cannabis professionals looking for reliable equipment, packaging, and tools—not THC or CBD products.

Q: Is Cannavista available outside the U.S.?
A: Currently, Cannavista only supports sellers and buyers located within the United States.

SHIPPING & HANDLING

Q: What is the typical order processing time?
A: Sellers must ship in-stock items within 1–3 business days. Delivery times depend on the selected shipping method and distance from the warehouse to the buyer’s location.

Q: Do sellers provide tracking numbers?
A: Yes, sellers are required to upload tracking details once an order ships. Buyers receive real-time shipping updates via email and dashboard alerts.

Q: Can I offer free shipping?
A: Yes, sellers can configure free shipping at the product or store level. This is often a competitive advantage for conversion.

Q: Do you ship to PO Boxes or APO addresses?
A: This varies by seller and carrier. Some items may not be eligible for PO Box or APO delivery. Buyers should check individual product pages or contact the seller.

RETURNS & REFUNDS

Q: How do returns and refunds work?
A: Buyers can request returns within 14 days of delivery. Sellers must respond within 3 business days. If the item is damaged or defective, the seller pays return shipping. Buyer’s remorse returns are accepted at seller discretion.

Q: How do I initiate a return?
A: Log into your Cannavista account, go to Order History, and click “Request Return” next to the eligible item. Provide reason and photos (if applicable).

Q: When do I get my refund?
A: Once the seller approves the return and receives the item back in acceptable condition, refunds are issued within 3–5 business days to the original payment method.

WARRANTIES

Q: Do Cannavista products come with a warranty?
A: Many products on Cannavista include manufacturer-backed warranties. Warranty terms are provided on the product page or available by contacting the seller. Cannavista does not offer direct warranties.

Q: How do I file a warranty claim?
A: Check the warranty section of your product page for contact information or documentation. Warranty claims are handled directly with the manufacturer or the original seller.

SELLER ONBOARDING & STORE MANAGEMENT

Q: How do I register as a seller on Cannavista?
A: Visit the “Sell With Us” page, choose a plan, and complete the application. Once approved, you’ll gain access to your Seller Dashboard where you can list products and manage orders.

Q: What documents do I need to become a seller?
A: At minimum, you’ll need a valid U.S. business entity or SSN, address verification, a W-9, and bank details for payouts. High-risk categories may require additional documentation.

Q: How do I upload and manage my products?
A: Use the Seller Dashboard to add SKUs manually or in bulk via CSV. Include clear images, product specs, and accurate inventory levels. Integrations with Hydrofarm or BFG Supply are available for dropshipping.

Q: Can I pause or deactivate my store?
A: Yes, sellers can temporarily disable their storefront via the Seller Dashboard. All current orders must still be fulfilled unless arranged otherwise.

Q: How are payouts handled?
A: Payouts are processed through Braintree. Funds are typically disbursed 3–5 business days after the transaction clears. Ensure your bank info is current in your Seller Profile.

PLATFORM POLICIES & DISPUTE RESOLUTION

Q: What happens if a seller violates Cannavista’s policies?
A: Violations of Cannavista’s terms—including listing prohibited items, false advertising, or fraud—may result in warnings, product takedowns, fee holds, or permanent account suspension.

Q: How are buyer-seller disputes handled?
A: Cannavista encourages direct communication between buyers and sellers first. If unresolved, our support team may step in to mediate. Disputes are evaluated based on transaction data, messages, and platform rules.

Q: Can I appeal a policy enforcement action?
A: Yes. If your account or listing has been restricted, you may submit an appeal through the Seller Dashboard or contact support@cannavista.com with relevant documentation.

Q: Are Cannavista sales protected against fraud?
A: Yes, all payments are processed via Braintree’s secure network, and the platform uses fraud monitoring tools to reduce chargebacks and abuse. Sellers are encouraged to maintain proof of fulfillment.

BUYER ACCOUNTS & ORDER TRACKING

Q: How do I create a buyer account?
A: Click “Sign Up” on the homepage and choose a Buyer Account. You’ll need a valid email address and U.S. shipping address to get started.

Q: Can I track all my orders in one place?
A: Yes. Go to “My Orders” in your dashboard to view current, past, or cancelled orders, including shipping status and tracking numbers.

Q: How do I update my shipping or billing information?
A: Log into your account, go to “Account Settings,” and update your saved addresses or payment methods at any time.

Q: Can I save favorite products or stores?
A: Yes. Use the heart icon on any product or storefront page to add it to your Favorites list for quick access later.

Q: How do I close my Cannavista account?
A: Email support@cannavista.com with your request. Your order history will remain on file for compliance and payment processing, but your account will be disabled from future use.