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Policy on Returns and Exchanges

How to Return or Exchange an Item on Cannavista

If you’re unsatisfie with an order, you may be able to return or exchange your order depending on the brands policies. To request a return, return label, or exchange:

1. Sign in to Cannavista.com

2. Click Account 

3. Click Orders

4. Click Request a Replacement or a Refund on the order you’re interested in


GORILLA GROW TENT RETURN, REFUND, AND ORDER CANCELLATION POLICY

Direct Signature Required For All Orders Over $100

We honor a 30-day money back guarantee provided the below conditions are met and followed.

CANCELLATIONS

When a new order is placed and payment (deposits included) has been secured, immediately expends energy, time, and care toward the completion of the ordered product(s). Due to this, any orders cancelled prior to shipping from our facility are subject to a 15% restocking fee, which covers the incurred costs associated with processing new orders.

ORDERS ON HOLD

Order with different billing and shipping address need additional documents before it gets processed. An email will be sent requesting a valid ID with the Credit card used to make the purchase as well as a verified billing statement.

• The order will be canceled within 3 business days if no response is given to original email.

REFUNDS AND RETURNS

Returns by Mail

1. Pack the item securely in the ORIGINAL PACKAGING. Please

DO NOT throw away the original packaging your material came in. Enclose a

copy of the invoice.

2. All products must be returned in like-new condition, in original boxes to ensure full credit.

3. For a return we can create a bill of lading and make the shipping arrangements on your behalf. We will then issue the credit minus the cost of shipping

both ways.

4. Contact Gorilla Grow Tent at 855.448.4769 before you ship the return package for the

correct shipping address.

5. Keep the Return Tracking Number from the package you are returning to ensure

that the package is returned to the warehouse.

6. You can expect a refund in the same form of payment originally used for

purchase usually within 5-10 business days of our receiving your returned

product. Delays may be experienced in the case of incomplete returns.

Please note that any and all shipping costs incurred by company will not be refunded regardless of whether FREE SHIPPING was offered at time of purchase..

*ALL RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE

DOMESTIC WARRANTY REPLACEMENT POLICY AND PROCEDURE

Gorilla Grow Tents have a 1-year warranty on craftsmanship. The Warranty/Replacement policy is valid for original purchasers, of new products only, with valid receipt. User negligence and normal wear and tear are not covered under warranty.

Listed below are the steps involved in submitting a request for warranty replacement.

Contact a Gorilla Grow Tent representative by phone or email at: 855-448-4769or info@gorillagrowtent.com

The Gorilla Grow Tent representative will either attempt to assist in troubleshooting, requests photos showing damages, or ask for additional information.

If the part in question is faulty and not fixable, the customer will need to send it back to the Gorilla Grow Tent warehouse, or assigned repair facility. (Gorilla Grow Tent representative will specify the address)

**The shipping fee to the Gorilla Grow Tent facility will be covered by the customer.**

Once Gorilla Grow Tent receives the faulty product, it will be examined and either be refurbished or replaced. Please note, GGT Limited tents are limited in quantity. Once stock has been depleted, warranty replacement will be fulfilled with a GGT Original tent of same size. If the tent proves to be functioning properly, the same tent will be returned to the customer at the customer’s expense.

Any replacement will be sent back to the specified customer shipping address.

**Gorilla Grow Tent will cover the return shipping fee.**

INTERNATIONAL WARRANTY REPLACEMENT POLICY AND PROCEDURE

The Warranty/Replacement policy is valid for original purchasers, of new products only, with valid receipt. User negligence and normal wear and tear are not covered under warranty.

Due to the high costs associated with international logistics, Gorilla Grow Tents maintains a separate shipping, returns, and warranty policy for overseas/ International orders. Gorilla Grow Tents will continue to make best efforts to provide international customers with the same high standards, due diligence, and industry-leading customer service as we do our domestic clients, but will be unable to bear the increased costs of logistics fees associated with international shipping.

Gorilla Grow Tents will honor its 1-year warranty on craftsmanship, but will be unable to incur fees associated with transit of repaired or replaced items above $50 USD . Because of this, in many cases Gorilla Grow Tents will assist in seeking cost effective alternatives, such as utilizing repair facilities that are closer to country of purchaser. All shipping fees above $50 USD will be the responsibility of the customer.

Listed below are the steps involved in submitting a request for warranty replacement.

Contact a Gorilla Grow Tent representative by phone or email at: 855-448-4769 or info@gorillagrowtent.com

The Gorilla Grow Tent representative will either attempt to assist in troubleshooting, requests photos showing damages, or ask for additional information.

If the part in question is faulty and not fixable, the customer will need to send it back to the Gorilla Grow Tent warehouse, or assigned repair facility. (Gorilla Grow Tent representative will specify the address)

Once Gorilla Grow Tent receives the faulty product, it will be examined and either be refurbished or replaced. If the tent proves to be functioning properly, the same tent will be returned to the customer at the customer’s expense.

Any replacement will be sent back to the specified customer shipping address.

**The shipping fees to the Gorilla Grow Tent facility will be covered by the customer. Shipping fees from the Gorilla Grow Tent facility exceeding $50 USD will be covered by the customer **

DAMAGE CLAIM POLICY AND PROCEDURE

Currently damages to Gorilla Grow Tent shipments occur less than 1% of the time. In the unfortunate event that damages do occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a replacement system and a claim being filed with the damaging carrier.

1. When customer receives their Gorilla Grow Tent, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.

2. Customer will then inspect contents alongside the delivering driver.

3. Significant damages should be refused by customer and signed for by driver.

4. Light cosmetic damages not affecting functionality may be accepted by customer and acknowledged and signed for by driver.

5. Damages not noticed and seen with driver present may still be claimed as concealed damages.

6. Gorilla Grow Tent MUST BE NOTIFIED OF THE DAMAGES (concealed or signed for) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY. Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a replacement, and/or financial penalties.

7. The assigned Gorilla Grow Tent representative will require pictures and a description of the damages.

8. Once the required pictures and description are received, a pick-up of the damaged product, and the shipment of a replacement product will be scheduled.

9. Provided that all of the above requirements are met, Gorilla Grow Tent will make every effort to send a replacement system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy. Damages occurring during product back orders, high volume periods, holidays, or for other reasons may take additional time to deliver.


KIND LED GROW LIGHTS DOMESTIC WARRANTY REPLACEMENT POLICY AND PROCEDURE

Domestic

90 Day Full Warranty | 3 Year Limited

What Is Covered

Kind LED Grow Lights products are warranted against defects in materials and/or workmanship for a period of three (3) years from the original date of purchase. During the warranty period, Kind LED will either repair or replace any covered, defective product. Within the first 90 days, Kind LED will incur all costs associated with the repair, or replacement, and return of the defective product. After 90 days, the customer will assume responsibility of shipping the defective product back to Kind LED for the remainder of the warranty period. Kind LED will, in turn, assume responsibility for up to $50.00 per light of the shipping fees associated with returning the repaired or replaced product back to the purchaser. Return shipping fees in excess of $50.00 will be the responsibility of the purchaser.

What is Not Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Kind LED to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.

How to Obtain Warranty Service

In order to enforce the rights under this warranty, the original purchaser must notify Kind LED of a warranty claim by contacting a Kind LED representative at (855) 559-5463 or info@kindledgrowlights.com. At this time, the original purchaser will be called upon to provide proof of purchase and the lot number located on the silver sticker on top of the housing. The Kind LED representative will either attempt to assist in troubleshooting, request photos showing defect, or issue a Return Authorization Number and provide more detailed return instructions. Upon receipt and review of the defective product, Kind LED will repair or replace, and return within five (5) business days.

90 Day Money Back Guarantee

*Offer Valid for all K3 and K5 series LED lights. Bar Lights not included*

Kind LED Grow Lights is so confident in the performance of our cutting edge products that we offer a complete 90 Day money back guarantee. If you are unsatisfied with your purchase for any reason, we will gladly accept a return, and provide a refund less shipping and restocking fees.

Eligibility requirements are as follows:

90 days begins from date of purchase

Offer valid for up to two lights

Offer valid for original purchaser only

Offer valid for first purchase of Kind LED products only

Offer valid for returns only, exchanges are subject to a 30 day return policy and restocking fee

Product must be returned in “like new” condition and in original packaging

Offer valid for direct purchasers only. Customers purchasing via authorized resellers are subject to policies of reseller

How to Obtain Refund Service

In order to enforce the rights under this warranty, the purchaser must notify Kind LED of a return claim by contacting a Kind LED representative at (855) 559-5463 or info@kindledgrowlights.com. At this time, the purchaser will be called upon to provide proof of purchase and the unique lot number located on the silver sticker on top of the housing. The Kind LED representative will verify qualifying information and, if eligible, issue a Return Authorization Number, as well as provide more detailed return instructions. Upon receipt and review of the returned product, Kind LED will issue return credit less applicable fees within ten (10) business days.

Returns

Returns not qualifying for the 90 Day Money Back Guarantee can still be returned within 30 days from the date of purchase. Pending the below conditions are met, purchaser will receive a refund less a 15% restocking fee and any associated shipping fees, regardless of whether FREE SHIPPING was offered at time of purchase.

30 days begins from date of purchase

Valid for original purchaser only

Product must be in “like new” condition and in original packaging

Damage Claim Policy & Procedure

Currently damages to Kind LED Grow Lights shipments occur less than .05% of the time. In the unfortunate event that damages do occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a replacement system and a claim being filed with the damaging carrier.

When customer receives their Kind LED Grow Light, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.

Customer will then inspect contents alongside the delivering driver.

Significant damages should be refused by customer and signed off on by driver.

Damages not noticed and seen with driver present may still be claimed as concealed damages.

A KIND LED representative MUST BE NOTIFIED OF THE DAMAGES (refused or concealed) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY. Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a replacement, and or financial penalties.

The assigned Kind LED representative will require pictures and a description of the damages as well as the packaging it was received in.

Once the required pictures and description are received, a pick-up of the damaged product, and the shipment of a replacement product, will be scheduled.

Provided that all of the above requirements are met, Kind LED will make every effort to send a replacement system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy.

International Shipping, Returns, and Warranty Policy

Due to the high costs associated with international logistics, Kind LED maintains a separate shipping, returns, and warranty policy for overseas orders. Kind LED will continue to make best efforts to provide international customers with the same high standards, due diligence, and industry-leading customer service as we do our domestic clients, but will be unable to bear the increased costs of logistics fees associated with international shipping.

Kind LED International Warranty Policy

Kind LED will honor its three-year limited warranty policy to repair or replace defects in materials and/or workmanship on Kind LED lights, but will be unable to incur fees associated with transit of repaired or replaced items. Because of this, in many cases Kind LED will assist in seeking cost effective alternatives, such as utilizing repair facilities that are closer to country of purchaser.

What Is Covered

Kind LED Grow Lights products are warranted against defects in materials and/or workmanship for a period of three (3) years from the original date of purchase. During the warranty period, Kind LED will either repair or replace any covered, defective product.

What is NOT Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Kind LED to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.

How to Obtain Warranty Service

In order to enforce the rights under this warranty, the purchaser must notify Kind LED of a warranty claim by contacting a Kind LED representative at (855) 559-5463 or info@kindledgrowlights.com.

At this time, the original purchaser will be called upon to provide proof of purchase and the unique lot number located on the silver sticker on top of the housing. The Kind LED representative will either attempt to assist in troubleshooting, request photos showing defect, or issue a Return Authorization Number and provide more detailed return instructions.

Returns/ Exchanges

Kind LED is ONLY able to accept exchange or missing parts requests for international orders within 30-days from the date of delivery and only so as all shipping expenses are paid for by consumer. Kind LED is unable to accommodate any requests falling outside of 30-days.

ALL shipping expenses, to and from, must be paid by consumer for any exchanges, missing parts, or replacement requests.

All exchanges and warranty items must be returned in their original condition with original packaging and must not be altered in any way in order to guarantee a full refund or replacement.

Duties/ Customs Fees

In addition to standard shipping costs, international orders are subject to both duties and customs fees. Due to the variable nature of these incurred costs, Kind LED is unable to fully assess charges at time of purchase. Any additional customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges for your country, please speak to your local postal or customs office for more information.

In the event that customs fees and charges are refused by purchaser at time of delivery, product will be returned to Kind LED and initial payment by purchaser will be used to cover all incurred fees, as well as a 15% restocking fee. Any remaining sum will be refunded to purchaser.

Orders on Hold

Order with different billing and shipping address need additional documents before it gets processed. An email will be sent requesting a valid ID with the Credit card used to make the purchase as well as a verified billing statement

• The order will be canceled within 3 business days if no response is given to original email.



SUPERPOINIC RETURN, REFUND, AND ORDER CANCELLATION POLICY

We honor a 30-day money back guarantee provided the below conditions are met and followed.

CANCELLATIONS

When a new order is placed and payment (deposits included) has been secured, Supercloset immediately expends energy, time, and care toward the completion of the ordered system(s) and/or product(s). Due to this, any orders canceled prior to shipping from our facility are subject to a 6% restocking fee, which covers the incurred costs associated with processing and manufacturing new orders.

REFUNDS AND RETURNS

Returns by Mail

Here are the basic steps:

1. Pack the item securely in the ORIGINAL PACKAGING your system came in. Please DO NOT throw away the original packaging your material came in. Enclose a copy of the invoice that arrived in the manila envelope.

2. All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.

3. For a return, we will create the bill of lading and make the shipping arrangements for you. We will then issue the credit minus the cost of shipping both ways.

4. Contact SuperCloset at 877.476.9787 before you ship the return package for the correct shipping address.

5. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

6. You can expect a refund in the same form of payment originally used for purchase usually within 5-10 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns.

Please note that any and all shipping costs uncurred will not be refunded.

*ALL RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE

WARRANTY REPLACEMENT POLICY AND PROCEDURE

SuperCloset systems have a 3-year warranty on most components and craftsmanship. Many of the components included in SuperCloset systems have warranties per the originating manufacturer. Light bulbs include a 3 month warranty.

Listed below are the steps involved in submitting a request for warranty replacement.

1. Contact a SuperCloset representative by phone or email at: 877-476-9787 or info@supercloset.com

2. The SuperCloset representative will either attempt to assist in troubleshooting, requests photos showing damages, or ask for additional information.

3. If the part in question is faulty and not fixable, the customer will need to send it back to the SuperCloset warehouse. (SuperCloset representative will specify the address)

**The shipping fee to the SuperCloset facility will be covered by the customer.**

4. Once SuperCoset receives the faulty component it will be examined and either be refurbished or replaced. If the part proves to be functioning appropriately, the same component will be returned to the customer at the customer’s expense.

5. Any faulty component needing replacement will be sent back to the specified customer shipping address.

**SuperCloset will cover the return shipping fee.**

DAMAGE CLAIM POLICY AND PROCEDURE

Currently damages to SuperCloset shipments occur less than 1% of the time. In the unfortunate event that damages due occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a replacement system and a claim being filed with the damaging carrier.

1. When customer receives their SuperCloset system, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.

2. Customer will then inspect contents alongside the delivering driver.

3. Significant damages should be refused by customer and signed for by driver.

4. Light cosmetic damages or component damages not affecting the greater system may be accepted by customer and acknowledged and signed for by driver.

5. Damages not noticed and seen with driver present may still be claimed as concealed damages.

6. SuperCloset MUST BE NOTIFIED OF THE DAMAGES (concealed or signed for) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY. Customers exceeding this time frame may be penalized with a delay to the shipment of a replacement system, and/or financial penalties.

7. The assigned SuperCloset representative will require pictures and a description of the damages.

8. Once the required pictures and description are received, a pick up of the damaged system, and the shipment of a replacement system will be scheduled.

9. Provided that all of the above requirements are met, SuperCloset will make every effort to send a replacement system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy. Damages occurring during product back orders, high volume periods, holidays, or for other reasons may take additional time to deliver.



LOTUS NUTRIENTS REFUND POLICY

Lotus Nutrients Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Lotus Nutrients Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lotusnutrients.com.

Lotus Nutrients Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Lotus Nutrients Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lotusnutrients.com and send your item to: 3555 Airway Dr. Santa Rosa California US 95403.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 3555 Airway Dr. Santa Rosa California US 95403

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.