We value your business, and we are committed to providing our customers the fastest, most reliable, and most affordable shipping options possible.
The shipping fee for each order is based on the package weight, package dimensions, delivery destination, and shipping method. Our web site attempts to estimate calculated shipping fees and sometimes it may not be accurate for a multitude of reasons: rural delivery locations, shipment requires multiple pallets, etc. You will be immediately notified of additional shipping charges.
Shipping Methods and Transit Times
Cannavista offers these methods for shipping.
Ground — 3 to 5 shipping days
Freight — 3 to 10 business days
Cannavista ships from more than 15 warehouses strategically located throughout the US to cut down on transit time, which means you get the products you need fast and on time. Orders always ship from the closest warehouse with stock available to the delivery address. Orders may be fulfilled directly by the manufacturer or distributor in an effort to reduce the shipping time.
If you order more than one item, we’ll make every effort to send available items together. Depending on availability, an order may ship from several locations. If we decide to break your order into multiple packages, you will NOT incur any additional freight/shipping charges. Tracking information will be sent to the email address provided on the order for each portion of the shipment.
When selecting shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, securely pack it in a box, label it, and get it ready for shipping.
We Ship via UPS, and some smaller items may be shipped via USPS. Some shipments must be signed for while others may be left at the driver’s discretion. Items shipped via standard ground are generally delivered within 2-3 business days but can take anywhere from 1-6 business days.
Freight Shipping (TL & LTL)
This shipping method is reserved for large, heavy, or oversized items like, flood trays, large tents, oversized reflectors, commercial air conditioners/dehumidifiers, etc. These select items are palletized, loaded onto a large truck for shipment and delivered by scheduled appointment. All items must be inspected for damage incurred in transit and signed for prior to the driver leaving.
Shipment time is generally 3-10 business days. Please understand that some areas are not serviced daily.
Once an order has been shipped, an order confirmation will be sent to the email address on file with the tracking number for the order and website link of the freight company. If your order is fulfilled from more than one location, you will receive multiple shipment confirmations with tracking for each portion of your shipment.
Immediately after placing an order with Cannavista, an order confirmation will be sent to the email address provided.
We try our best to get orders processed on the day it is placed if the order is placed before 11 AM PST Monday through Friday. Most in-stock items are shipped within 24-48 business hours of the order being placed with the exception of select custom and built-to-order products. Orders placed over the weekend are received and processed as soon as possible on Monday morning.
Each order placed with Cannavista goes through our processing department before it can be shipped. If two or more business days have passed since you submitted payment and you have not received an email with tracking information, please contact us at 402.431.2722 or send an email to email@example.com.
First, please check that your email address was entered correctly. If it’s correct, please check your spam folder to make sure the order confirmation and tracking information weren’t filtered out of your main inbox by your email settings.
You will be responsible for full freight charges and applicable fees going both ways and a minimum 20% restocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by Cannavista
Shipping to an Alternate Address
Orders with different billing and shipping addresses may require longer processing times due to additional verification procedures. The added verification and processing time is in an effort to protect our customers and Cannavista from online fraud in a card absent environment.
Providing inaccurate or false information may result in additional delays as we attempt to verify the provided information.
Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). The freight carrier often denies claims after the shipment has been signed for. In the unforeseen event your shipment arrives damaged, please report any damages or missing items to the delivery driver, note any issues on the delivery receipt, and contact Cannavista immediately.
If you sign your name on the freight bill without noting any damages, you are stating that you have received your shipment/order in acceptable condition. Once signed for, there will be no reimbursement of freight charges, order costs or any other charges incurred by you from Cannavista.
Due to the valuable contents of some shipments, Cannavista may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our company to guarantee excellent service and to ensure the safe delivery of each package to the correct recipient. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft.
There are rare and unforeseen events out of our control that may affect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.
Cannavista ships anywhere within the contiguous 48 states and can work directly with freight forwarders for items shipping to AK & HI. We are currently unable to ship outside of the United States. Please consider using a freight forwarder if your desired delivery destination is outside of the United States.
Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address.
Still have questions? Give us a call or send an email.
Cannavista is happy to be your cultivation partner and your experience is extremely important to us. Shop with confidence at Cannavista, knowing that if something does go wrong, we’ll do our best to fix it.
Contact us at: 402.431.2722, or by email at firstname.lastname@example.org